STEAD WIZARDS PRIVATE LIMITED
This policy is applicable to all orders placed on the marketplace platform owned and operated by Stead Wizards Private Limited.
At Stead Wizards Private Limited, we value every customer and strive to provide a reliable, fair, and transparent shopping experience through our marketplace platform. We take necessary care to ensure that products are listed accurately, packed properly, and delivered in good condition. However, if a customer receives a product that is damaged, defective, incorrect, incomplete, or wishes to cancel an eligible order, the following policy shall apply.
By purchasing from the marketplace platform of Stead Wizards Private Limited, the customer agrees to the terms, conditions, and procedures mentioned in this policy.
1. Return Eligibility Period
Customers may place a return request within 7 days from the date of delivery.
The delivery date recorded by the courier or logistics partner shall be treated as the official delivery date. Any return request submitted after completion of 7 days from delivery shall not be considered eligible.
Returns shall only be accepted where the product is unused, undamaged, and maintained in its original delivered condition.
2. Basic Return Conditions
A return request may be accepted only if the following conditions are satisfied:
The request is raised within 7 days of delivery.
The product has not been used, washed, altered, damaged, or tampered with.
The product is returned with original packaging, invoice, tags, labels, manuals, accessories, warranty documents, and any complimentary items received.
The product is in resaleable condition.
The product is not listed under a non-returnable category.
The item returned is the same item that was delivered against the customer’s order.
If the returned item does not meet these conditions, Stead Wizards Private Limited may decline the return request.
3. Items Not Accepted for Return
Returns may not be accepted for the following products:
Products that are used, damaged, broken, scratched, altered, or tampered with.
Products returned without original invoice, packaging, tags, accessories, manuals, warranty cards, or identification labels.
Products purchased during discounts, clearance sales, promotional offers, festive offers, coupon-based offers, or special campaigns.
Products clearly marked as “Non-Returnable” or “Final Sale.”
Customized, personalized, special-order, or made-to-order products.
Products damaged due to misuse, negligence, incorrect handling, improper storage, or wrong installation by the customer.
Products with missing serial numbers, barcodes, seals, warranty stickers, batch numbers, or identification labels.
Products where return is restricted due to hygiene, safety, usage, or product category concerns.
The company may revise non-returnable categories from time to time depending on product type, vendor terms, and operational requirements.
4. Procedure to Request a Return
To request a return, the customer must contact the support team within 7 days from the date of delivery.
The return request email should clearly mention:
Order number
Customer name
Registered mobile number and email address
Product name
Reason for return
Photos or videos of the product and packaging, if applicable
Copy of invoice, if required
After receiving the request, the support team of Stead Wizards Private Limited shall review the information and communicate the next steps.
Customers must not return or courier the product without written confirmation from Stead Wizards Private Limited. Any product sent without prior approval may not be accepted.
5. Reverse Pickup and Return Courier
Once a return request is approved, Stead Wizards Private Limited may arrange reverse pickup from the customer’s address, subject to serviceability of the pin code.
If reverse pickup is unavailable, the customer may be required to send the product to the return address shared by the support team.
The customer must ensure that the product is packed properly and safely before handing it over for return. Any damage caused during return transit due to improper packaging may lead to rejection of the return request.
Reverse logistics or return courier charges may be adjusted from the refund amount unless the return is due to a wrong, damaged, defective, or incomplete product delivered to the customer.
6. Quality Verification
All returned products shall be subject to quality inspection after they are received by the company, vendor, warehouse, or authorized return processing partner.
The inspection may include checking whether the product is unused and undamaged, whether all accessories and documents are present, whether the product is in original packaging, whether the issue mentioned by the customer is valid, whether the returned item matches the original order, and whether the product is eligible under this policy.
If the product passes verification, the refund or replacement process shall be initiated.
If the product fails verification, the return request may be rejected. In such cases, no refund or replacement shall be provided, and the product may be returned to the customer.
7. Refund Terms
Refunds shall be processed only after the returned product has been received and approved after quality verification.
Once the refund is approved, the refund process shall be initiated within 7–10 business days.
The refund shall be made to the original mode of payment used at the time of placing the order.
For prepaid orders, refunds may be credited to the original card, UPI ID, wallet, bank account, net banking account, or payment method used during checkout.
For cash-on-delivery orders, if applicable, the customer may be required to provide valid bank account details for refund processing.
After the refund is initiated by Stead Wizards Private Limited, the final credit timeline may depend on the bank, payment gateway, UPI platform, card issuer, or wallet provider.
8. Possible Refund Deductions
The final refund amount may be subject to deductions in certain cases.
The following charges may be deducted, wherever applicable:
Forward shipping charges
Reverse pickup charges
Courier or logistics charges
Payment gateway charges
Handling, packaging, or processing charges
Cancellation charges
Any other cost incurred due to customer-requested return or cancellation
If the return is approved due to a wrong, defective, damaged, or incomplete product supplied through the platform, such deductions may be waived after verification.
9. Delay in Refund Credit
If a refund has been approved but the amount is not reflected in the customer’s account, the customer should first check with their bank or payment service provider.
Customers are advised to check their bank account, UPI app, card statement, wallet, or original payment source, contact the bank or payment provider, allow standard banking processing time, and contact the company’s support team if the refund is still not received after the expected period.
For refund assistance, customers should mention the order number and refund approval details for faster support.
10. Replacement Policy
Replacement may be provided if the delivered product is damaged, defective, wrong, or incomplete.
A replacement request must be raised within 7 days from the date of delivery.
Replacement approval shall depend on verification of the issue, availability of the same product, product condition, submission of required photos, videos, and invoice details, and compliance with this policy.
If the request is approved, the replacement product will generally be dispatched within 7–10 business days, subject to product availability.
If the same product is unavailable, Stead Wizards Private Limited may offer an alternative product, refund, or store credit, depending on the case.
11. Damaged, Defective, Wrong, or Missing Product
If the customer receives a damaged, defective, incorrect, or incomplete product, the issue must be reported within 7 days of delivery.
The customer must share the order number, product name, clear photos or videos of the product, photos of the outer and inner packaging, invoice copy, and description of the issue.
After reviewing the details, Stead Wizards Private Limited may provide a replacement, refund, store credit, or any other suitable resolution.
Issues reported after 7 days from delivery may not be eligible for resolution under this policy.
12. Discounted, Sale, and Offer Products
Products purchased under sale, discount, clearance, promotional campaign, festive offer, coupon offer, or limited-period deal may not qualify for refund.
Such products may be considered for replacement only if they are received in damaged, defective, incorrect, or incomplete condition and the issue is reported within 7 days of delivery.
The final decision regarding return, refund, or replacement of sale products shall remain with Stead Wizards Private Limited.
13. Cancellation of Orders
Customers may request cancellation of an order within 12 hours of placing the order, provided the order has not been packed, processed, dispatched, or handed over to the logistics partner.
The cancellation request should include order number, customer name, registered contact details, and reason for cancellation.
Cancellation requests shall be reviewed by the support team and approved only if the order is still eligible for cancellation.
14. Cancellation Charges
If the cancellation request is approved, a cancellation charge may be deducted from the refund amount.
The cancellation charge shall be:
5% of the order value or ₹50, whichever is higher
If packing, processing, payment gateway, handling, or logistics costs have already been incurred, such charges may also be deducted before issuing the refund.
The balance amount shall be refunded to the original payment method as per the applicable refund timeline.
15. Orders Not Eligible for Cancellation
An order cannot be cancelled if the order has already been packed, processed for dispatch, shipped, out for delivery, delivered, customized, personalized, made-to-order, or placed under special terms where cancellation is restricted.
Once the order is delivered, the customer may raise a return request only if the product qualifies under this policy.
16. Customer Duties
Customers are expected to check all order details carefully before completing the purchase.
The customer is responsible for selecting the correct product, providing accurate delivery details, checking the product immediately after delivery, reporting any issue within 7 days, keeping the product unused if return or replacement is required, preserving invoice and packaging, and following return instructions shared by the company.
Failure to follow the required process may result in rejection of the return, refund, replacement, or cancellation request.
17. Company’s Right to Reject Requests
Stead Wizards Private Limited reserves the right to accept, reject, or put on hold any return, refund, replacement, or cancellation request.
A request may be rejected if it is raised after the permitted timeline, the product is used or damaged, required proof is not provided, the returned product does not match the delivered product, the product fails quality inspection, the product falls under a non-returnable category, or the request appears fraudulent, excessive, suspicious, or against policy terms.
The decision of Stead Wizards Private Limited shall be final and binding in all matters related to returns, refunds, replacements, and cancellations.
18. Vendor and Marketplace Responsibility
Stead Wizards Private Limited operates as a marketplace platform where products may be listed and supplied by approved vendors. Vendors remain responsible for the authenticity, quality, packaging, warranty, legality, and timely supply of their products.
Where a return, refund, replacement, chargeback, or customer claim arises due to vendor fault, including wrong product, fake product, damaged item, defective item, delayed dispatch, missing item, or product not matching description, Stead Wizards Private Limited may recover the applicable amount from the concerned vendor.
19. Contact Details
For support related to returns, refunds, replacements, damaged products, wrong products, missing products, or order cancellations, customers may contact
Stead Wizards Private Limited