Grievance Policy
At STEAD WIZAARDS PRIVATE LIMITED, we are committed to fostering a fair, transparent, and respectful environment for all our employees, customers, and stakeholders. We believe that everyone has the right to raise concerns, complaints, or issues without fear of retaliation or prejudice.
This Grievance Policy outlines the framework through which grievances can be reported, addressed, and resolved in a timely and impartial manner.
Purpose
The purpose of this policy is to:
Provide a clear process for raising and resolving grievances.
Ensure grievances are handled fairly, confidentially, and consistently.
Promote a culture of trust, accountability, and respect.
Encourage open communication and early resolution of concerns.
Scope
This policy applies to:
All employees of STEAD WIZAARDS PRIVATE LIMITED.
Contractors, consultants, interns, or other individuals working with us.
Customers or stakeholders who wish to raise a concern related to our services or operations.
What is a Grievance?
A grievance may include, but is not limited to:
Workplace concerns (e.g., treatment by colleagues, managers, or workplace conditions).
Harassment, discrimination, or bullying.
Unfair practices or violations of company policies.
Concerns about health, safety, or compliance.
Service-related complaints raised by customers or stakeholders.
Grievance Procedure
Informal Resolution
Wherever possible, grievances should first be raised informally with the relevant person (e.g., line manager, supervisor, or service representative). Many issues can be resolved quickly through open discussion.Formal Submission
If the matter is not resolved informally, the grievance should be submitted in writing to [HR Department/Designated Officer/Customer Service Team], including details of the concern, any supporting evidence, and the desired resolution.Acknowledgment
The grievance will be acknowledged within 10 business days, confirming receipt and outlining the next steps.Investigation
A thorough and impartial investigation will be carried out. This may include meetings, interviews, and reviewing documentation.Outcome & Resolution
Once the investigation is complete, the findings and decision will be communicated in writing. Where appropriate, corrective actions will be taken.Appeal Process
If the complainant is not satisfied with the outcome, they may appeal within 10 business days by submitting a written request for review. The appeal will be handled by a different impartial authority within the company.
Confidentiality
All grievances will be handled with the utmost confidentiality. Information will only be shared with individuals directly involved in addressing the concern.
Non-Retaliation
STEAD WIZAARDS PRIVATE LIMITED strictly prohibits retaliation against anyone who raises a grievance in good faith. Employees or stakeholders who raise concerns will be protected from adverse treatment.
Contact Information
To raise a grievance or for further information, please contact:
Grievance Officer
Email: info@steadkart.com
Phone: +91-9220518025